Custom Orders FAQ

Questions about a custom or team order? These answers bring together our order, shipping, and return expectations. For help with your order, email info@kitcraftdesigns.com. We do our best to respond within 1–2 business days.

How do I submit artwork?

For questions about submitting your logo, artwork, or design, email info@kitcraftdesigns.com. You are responsible for ensuring that any logos or images you provide are your own or that you have permission to use them.

Will I review a design or proof before production?

Before production, you’ll have the opportunity to review designs or proofs. Once approved, KitCraft Designs is not responsible for errors that were present in the approved version.

What does approval and payment mean?

By placing an order and submitting payment (including invoice payments), you agree to allow KitCraft Designs to begin production based on the details you provided. Custom and team orders are final once approved and paid, as they are made specifically for you.

How do I provide names and custom notes?

Enter names, customization details, and custom notes in the comment box at checkout. For help, email info@kitcraftdesigns.com. Before production, you’ll have the opportunity to review designs or proofs. Once approved, KitCraft Designs is not responsible for errors that were present in the approved version.

How long does production take?

Most custom or team orders are made to order. Please allow 7–14 business days for production before shipping. Processing times may vary during busy seasons or for large group orders.

How will my order ship?

We offer a standard shipping option at checkout. You’ll receive tracking information as soon as your order ships.

Once your order is shipped, we rely on the carrier for delivery. We’re not responsible for lost or delayed packages but will do our best to help track and resolve any issues.

Is local pickup available?

If you’re local to ZIP code 07730, we may offer a free pickup option. You’ll be notified when your order is ready.

Can you help with sizing?

For help with sizing, email info@kitcraftdesigns.com.

Can I exchange a custom-printed item for a different size?

Custom-printed items cannot be exchanged for a size adjustment if the size supplied matches the size ordered. If you need a different size, we’re happy to help with a new product at a discounted price. Contact info@kitcraftdesigns.com for help.

Can I request an alteration?

For alteration questions, email info@kitcraftdesigns.com.

Are custom orders returnable? Are there exceptions?

All custom, team, school, and organization orders are final sale. Because these items are made specifically for you, we cannot accept returns or exchanges unless there is damage or an error on our end.

What if my item is damaged or there is an error?

All concerns, complaints, or requests must be submitted within 30 days of receiving your item. After 30 days, we may be unable to make changes or issue replacements. Contact info@kitcraftdesigns.com for help.

Will photos of my finished items be shared?

By providing KitCraft Designs with your logo, artwork, or design, and completing payment, you grant us permission to use photos of your finished items on our website, social media, and marketing materials. If you prefer your designs not be shared, please notify us in writing at the time of your order.